Add the products you want to your cart and complete checkout online. If you would like help before you buy, call us on +44 20 4577 3443, email support@dipacci.co.uk or use our contact form.

All payment options available for your order are shown at checkout, including Shop Pay. Card details are encrypted during transfer. If our fraud-screening tools flag an exception on an order, we may ask you for additional proof of payment before we can proceed.

All prices on dipacci.co.uk are in British pounds (GBP). Taxes and shipping are calculated at checkout.

Yes. Our team can help with product selection for home, café, office and restaurant setups. Call +44 20 4577 3443 or email support@dipacci.co.uk, Monday to Saturday, 8am–5pm.

Orders placed before 12pm are dispatched the same day, and all orders are processed within 1 business day. Orders received over the weekend are shipped on the next business day. During very busy periods shipments may be delayed by a few days — if your shipment experiences a significant delay, we will contact you by email or phone.

Most orders are delivered within approximately 2–4 business days of ordering. This is an estimate, not a guaranteed delivery date.

Shipping is calculated at checkout based on the weight and dimensions of your order and your delivery address. If a charge is incorrect due to product measurements, or extra cost is needed because of your location or parcel size, our team will contact you to arrange the correct charge.

We use DHL Express for coffee machines, grinders and most accessories, and a third-party courier for some small items and accessories. Tracking details are provided with every booking.

Once your order ships you will receive a shipment confirmation email with your tracking number. The tracking number becomes active within 24 hours.

Yes. We ship internationally with DHL. Any customs duties, tariffs and taxes charged on international orders are the customer’s responsibility. Di Pacci also has local stores in the United States, Australia, New Zealand and Singapore — see our International Stores page.

We check every shipping address at checkout. If we cannot validate it, we will contact you for an updated address. If the address cannot be updated, the order will be cancelled and refunded. We cannot be held responsible for a parcel that cannot be recovered because a wrong address was supplied.

Contact us as soon as possible on +44 20 4577 3443 or support@dipacci.co.uk. We will file a claim with the carrier and replace or refund your order once the investigation is complete. Please allow up to 21 days for the investigation.

Please inspect your order on arrival and contact us immediately at support@dipacci.co.uk if the item is defective, damaged or you receive the wrong item, so we can evaluate the issue and make it right. Please include photos and keep all packaging.

Yes. You have 14 days after receiving your item to request a return. The item must be in the same condition you received it — unused and in its original packaging — and you’ll need your receipt or proof of purchase. To start a return, email support@dipacci.co.uk. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Yes, a 30% restocking fee applies to returns. Return shipping costs for change-of-mind returns are the customer’s responsibility, and original shipping costs are non-refundable.

We cannot accept returns of perishable goods (such as food), custom products (such as special orders or personalised items), used equipment, items without their original packaging or in opened packaging, hazardous materials, flammable liquids or gases, sale items or gift cards.

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

We’ll notify you once we’ve received and inspected your return, and let you know whether the refund is approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Your bank or card provider may take some extra time to process and post the refund. If more than 15 business days have passed since we approved your return, contact support@dipacci.co.uk.

Yes. A refund, exchange or repair requires clear proof of purchase, usually your receipt or invoice. A bank or card statement is only accepted if the amount shown matches the purchase price of the product exactly. Please keep your receipt.

If you are a consumer in the United Kingdom, you have the right to cancel or return your online order within 14 days of receiving it, for any reason and without a justification, under the Consumer Contracts Regulations 2013. The item must be in the same condition you received it, unused and in its original packaging, with proof of purchase. Nothing in our policy affects your statutory rights under UK consumer law. Read the full Refund Policy.

All warranties are Return To Base (RTB):

• Domestic espresso machines and grinders: 12 months parts and 12 months labour.
• Commercial espresso machines and grinders (cafés, restaurants and offices): 12 months parts and 3 months labour.
• Used (second-hand) commercial espresso machines and grinders: 3 months parts and 3 months labour.
• Accessories and other equipment: manufacturer’s warranty only.

Contact us first on +44 20 4577 3443, support@dipacci.co.uk or via our contact form, and have your proof of purchase ready. Any cost of returning the item to us for warranty assessment is paid by you. Once proof of purchase is established and the fault has been assessed, we will offer a repair, replacement or refund in line with your rights under UK consumer law. In some cases we may consult the manufacturer or importer. You can also deal with the manufacturer or importer directly — we are happy to provide their contact details.

We will not repair or replace products damaged by misuse or abuse, including inadequately filtered water, lime scaling, corrosion from high-chloride water, operator error, unauthorised repairs or modifications, and fair wear and tear.

No, a loan machine service is not available. We prioritise warranty work over general repairs to return your equipment as quickly as possible.

Warranty service is provided only in the country of purchase — the United Kingdom. The warranty can be transferred to a new owner if you tell us in writing, within 14 days of the sale, the new owner’s name and contact details. The new owner must keep the original invoice or a copy to be entitled to warranty service.

Contact us before sending anything back. In our experience, many issues can be resolved with some basic troubleshooting. Call +44 20 4577 3443 or email support@dipacci.co.uk.

Yes — contact us and we will do our best to offer a local solution. Please note this may not be possible in all areas of the United Kingdom.

Di Pacci UK is operated by DIPACCI COFFEE COMPANY UK LTD (Company Number 16827551), based at 33C Manor Park, London SE13 5QZ. Di Pacci Coffee Company supplies coffee machines, grinders, coffee beans and café equipment across six countries.

Home and commercial coffee machines, coffee grinders, coffee beans, accessories, precision barista tools, coffee carts, package deals and pre-owned equipment, from brands including La Marzocco, Slayer, Sanremo, Lelit, ECM, Rocket, Rancilio, Mazzer, Mahlkönig, Eureka and Niche. Shop all products.

Monday to Saturday, 8am–5pm. Call +44 20 4577 3443, email support@dipacci.co.uk or send a message through our contact form.