This fully automatic coffee machine from Thermoplan features a built-in grinder and powder unit, allowing you to brew the perfect cup every time. With its compact design and state-of-the-art technology, you can enjoy a truly convenient and customizable coffee experience. Perfect for the modern coffee lover looking for a professional-quality brew.
Brief description
The fully automatic coffee machine BW4c CTM P / CTM P RS prepares coffee specialties as well as milk-based coffee beverages in constantly high quality.
The cooling unit RS integrated on the left side holds a maximum of 4 liters of chilled milk in the plastic milk container with lid included. Alternatively, the milk
supply can come from the original package. On the right, there is the only 92 mm-wide powder unit with a capacity for 2 kg of chocolate powder for vending
machines.
Special features
The coffee machine BW4c CTM P / CTM P RS is equipped with the module system developed by Thermoplan. The modules (mechanic and hydraulic module)
can be serviced or exchanged in the shortest amount of time reducing downtimes to a minimum. The fully automatic machine is equipped with the patented
milk foam technology of Thermoplan. At the touch of a button the BW4c CTM P / CTM P RS creates milk foam, which can be varied manually to individual
needs
.
Operation
Central operating and information unit is the capacitive 7" touchscreen display. The cover glass is made of 3mm-thick tempered glass and is resistant against
scuffs and scratches. There are approximately 25 language versions of the software available in order to simplify operation of the machine. The four programmed user groups (self-service, barista, manager, technician) have different application authorizations and setting options which are regulated with access
codes.
Cleaning
The fully automatic coffee machine has an automatic cleaning system. The cleaning intervals are pre-programmed for simplification and to ensure quality of the
beverages. A complete cleaning cycle lasts approximately 25 minutes and is certified in compliance with HACCP, HCV and NSF (guarantees the safety of food
and protects consumers from health risks). The cleaning process is performed for the coffee and milk foam system each in closed circuits. The use of cleaning
keys simplifies handling and ensures exact cleaning agent dosing. The cleaning process for the powder unit must be performed after 7 days. Once this process
is manually started it is automatically performed and a sequence of the cleaning steps which must be performed manually are shown on the display. The outer
surface of the fully automatic coffee machine can be cleaned with a conventional, mild cleaning agent, however.
Overview of the advantages
• Powder unit for chocolate powder for vending machines
• Straight-line, ergonomic design
• Modular machine assembly
• Unique milk foam system
• Touchscreen with capacitive 7" display
• Intuitive operation
• Efficient tablet cleaning circuit cleaning system
• Integrated telemetry interface
Additional options
• Cold milk/foam
• External refrigerator option
• ThermoplanConnect telemetry system
• Interface for payment connection (compatible with coin checker, coin
exchanger, credit card payment, automatic beverage registration, etc.)
• Customer-specific outer material and machine color
• Lockable containers (bean, refrigerator, grounds drawer)
• Water tank operation
• 1 coffee grinder
Features
- Dimensions (W x D x H) CTM 320 x 600 x 646 mm Weight 49 kg
- CTM RS 490 x 600 x 646 mm Weight 69 kg
- Coffee outlet height 85-175 mm (manually adjustable)
- Bean hopper 1 kg each
- Powder hopper 2 kg
- Refrigerator RS 4 liters
- Power connection 220-240 VAC / 50-60 Hz / 2700-3150 W / 12-13 A
- Water connection 3/8", pressure 2-4 bar / 30-60 psi, no chlorine, TDS 70-200 ppm, hardness 5-8° dH (8-14° fH),
- pH 6.8-7.4, alkalinity < 100 ppm, iron < 0.25 ppm
| Capacity per hour |
180 espressos
120 coffees 100 cappuccinos 90 teas 80 chocolate beverages Amount depends on cup size and machine setting
|
|
Bean hopper
|
1 kg |
|
Powder container
|
2 kg |
|
Electrical connection
|
220-240 VAC / 50-60 Hz
2700-3150 W / 12-13 A |
|
Dimensions
|
320 x 600 x 646 mm (W/D/H)
|
|
Weight
|
49 kg
|
Placement
The coffee machine is installed and operated on horizontal, level and fireproof surfaces. The device must have a safety distance of at least 50 mm on all sides.
There must be a minimum height clearance of at least 350 mm. The distance of the machine and the drain should be no more than 1 meter. The drain line must
not sag, there must be no counter pressure in the water drain line and the end of the line must not be submerged in water.
New Products:12-24 Months
Used Products:3 Months
All of our products include 3-12 Months Warranty for parts, non consumable.
PAYMENT OPTIONS
Payment
We accept Afterpay, Zip, PayPal, Visa, MasterCard or American Express.
GST Included
GST is already included for all of our product prices. No need to pay extra on top of our product prices.
GST amount will be mentioned in your tax invoice upon purchase.
No transaction Fees
Regardless of the payment method used, no transaction costs will be incurred. We absorb them all.
WARRANTY POLICY
New Products
12-24 Months
Used Products
3 Months
All of our products include 3-12 Months Warranty for parts, non consumable.
SHIPPING INFO
Thank you for choosing Di Pacci Coffee Company UK for your shopping needs. We would like to provide you with important information regarding our shipping policy and shipment processing time.
Shipment Processing Time:
- Same Day dispatch for orders placed before 12PM
- All orders are processed within 1 business day of receipt
- Orders are not processed or shipped from Friday, 3 pm EST through Sunday, or holidays
- If we are experiencing a high volume of orders, shipments may be delayed by a few days
- If your shipment experiences a significant delay, we will contact you via email or phone
Shipping Partners:
DHL Express: DHL is used mostly for shipping commercial coffee machines, home coffee machines, grinders & accessories. Customers are given Tracking Details upon booking. DHL is the most safe, secured, fast & transparent courier service.
Third Part Courier: Third Party Courier is used for shipping mostly accessories or small items. Third Party Courier is used for small items such as accessories. Customers are given Tracking Details upon booking.
Shipping Rates and Delivery Estimates:
Shipping charges are calculated based on weight & dimension of the product, address of the shipping. In case of any wrong charges due to wrong measurements, we will communicate with the customers in order to arrange the right charges for the shipping.
Additional cost may be needed, if there is any issue with location or parcel dimension. In that case, our office representative will contact you.
Order Amount and Shipping Costs:
- For orders ranging from $0 to $200,000, the standard shipping cost will be provided from the dipacci uk website
Shipment to P.O. Boxes or APO/FPO Addresses:
Di Pacci Coffee Company ships to addresses all over the world.
Shipment Confirmation and Order Tracking:
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
Di Pacci Coffee Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (including tariffs, taxes, and other costs).
Damages:
Di Pacci Coffee Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
We currently ship internationally with our courier partner DHL for international & United Kingdom deliveries
Incorrect Shipping Addresses and Refused Delivery:
We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by the Google or Apple Maps. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded. Di Pacci Coffee Company UK will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments:
If you didn't receive your order but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call +442045773443
- Email us at support@dipacci.co.uk
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
EXCHANGE OR RETURNS
Our Returns and Warranty Policy includes the rights you have under the Consumer Law and other relevant laws.
Your Rights under the Consumer Law – Our goods come with guarantees that cannot be excluded under the Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Dipacci Coffee Company will determine the extent of the failure.
- Espresso Machines and Grinders to be used for domestic applications come with an RTB (Return To Base) 12 months parts and 12 months labour warranty.
- Espresso Machines and Grinders to be used for Commercial applications (Cafes, Restaurants and Offices.) come with an RTB (Return To Base) 12 months parts and 3 months labour warranty.
- Used (Second Hand) Espresso Machines and Grinders to be used for Commercial applications (Cafes, Restaurants and Offices.) Come with an RTB (Return To Base) 3 months parts and 3 months labour warranty.
- Accessories and any other equipment we sell only comes with any warranty as dictated by the manufacturer.
Where a failure does not amount to a major failure, Dipacci Coffee Company is entitled to choose between providing you with a repair, replacement or other suitable remedy.
Your rights under the Consumer Law are not limited by a defined time. However, the Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Dipacci Coffee Company adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
Any liability of Dipacci Coffee Company or our agents in connection with goods or services supplied by us to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Dipacci Coffee Company, be limited to:
In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
This Warranty is transferable to a subsequent owner of a Dipacci Coffee Company product, in the event of the sale of that product, provided that Dipacci Coffee Company is informed in writing within 14 days of the sale of the subsequent owner’s name and contact details. The new owner of the equipment must retain the original invoice or copy thereof to be entitled to warranty service.
Warranty service is provided only within the country of purchase- i.e United Kingdom.
For any product return, please Contact Us This includes products that carry a manufacturer’s warranty. Any cost incurred by you in returning the item to us will be borne by you.
Please retain your receipt
In order to obtain a refund, exchange or to repair a product purchased from Dipacci Coffee Company, including those products which carry a manufacturer’s warranty, you must have clear proof of purchase – typically, but not always, a receipt.
If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to reject the return of your product.
What if my item is damanged in transit ?
First of all you need to send us an email with picture within 2 hours of delivery to claim item damanged in transit. If it is beyond that period we are not able to help with damage freight.
We do not replace/return item(s) that is damanged by frieght as it our of our hands. But we are more than happy to fix the item if you send it back to us. We will also freight it back to you for free.
What should I do if I have changed my mind and want to return a product?
Please choose carefully as we do not normally accept return of goods where you have simply changed your mind or have chosen poorly. Should we decide to accept a return, a restocking fee of 30% + any credit card charges which we cannot recover is applied to all returns of items held in stock. Special order items cannot be returned. We cannot accept returns on used equipment nor of equipment without packaging or in opened packaging. Shipping cost are not refundable and return freight to us is payable by you.
Product Assessment for warranty repair.
Once proof of purchase has been established, if the product fault can safely and clearly be determined, we will offer you either a refund, exchange or repair. The available remedy will depend on whether the fault amounts to a major failure. In some instances, we may need to consult with the manufacturer or importer to determine the fault and resolution. Most faults can be easily repaired within a reasonable time frame. We will not offer a repair or replacement if the product has been damaged via misuse or abuse. Examples include but are not limited to inadequately filtered water, lime scaling, corrosion due to high chloride ion concentrations in water, operator errors, unauthorised repair work or modification and fair wear and tear.
Whist we understand that many clients would like a loan machine in the event of a warranty item, we regret that this service is not available. We prioritise all warranty work over general repair to ensure the most rapid service possible.
- Where there is no fault found, the product will be made available for collection by the customer.
- When assessing product fault, it is up to you whether you would prefer to deal with Di Pacci Coffee or the manufacturer or importer directly. It may be more convenient for you to liaise with the manufacturer or importer directly (which may be more time efficient). You certainly have that option. We are happy to provide you with their relevant contact details to assist you.
What should I do if I am having difficulties with getting my product to work?
If you are experiencing problems operating your product, we strongly recommend that you contact us
It is our experience that often when customers believe the product they have purchased is faulty; it can usually be resolved with some basic ‘troubleshooting’.
What should I do if I have if I have fixed or bulky items to return?
If your product cannot be easily returned to us please contact us and we will do our best to offer a local solution. Please note that this may not be possible in all areas of United Kingdom.
What happens if I have purchased a product online and need to return it?
Items can be returned by mail. Please contact us to coordinate this.
If I can’t find my receipt, can I use a bank statement as proof of purchase instead?
1 Unfortunately Dipacci Coffee Company will not accept a bank or credit card statement unless the amount shown on that statement directly corresponds to the amount at which the product in question was purchased. Where multiple items were purchased in that transaction, it limits our ability to establish proof of purchase. We cannot provide copies of receipts if lost or misplaced.
2 Please note: When a refund is granted, we will refund the original purchase price via the previous method of payment indicated on the receipt.
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